Deep insight into customer loyalty
With an NPS survey you can measure the loyalty of your customers. However, the outcome of that survey does not always answer ‘why?’ With NPS research, we also want to know why your customers are or are not loyal and how your organization performs at important moments in the customer’s journey.
Why an NPS survey?
Continuous or periodic insight into the NPS
Whether you measure NPS continuously or periodically, it allows you to track customer loyalty trends and understand how they evolve over time. By gaining regular insight, you can react quickly to changes in customer loyalty and take proactive measures to improve customer satisfaction.
Promote customer loyalty
Moreover, we provide concrete tools to convert detractors (customers with a low NPS) to passives and passives to true promoters. By asking specifically about the reasons behind their scores, we can gain insight into the bottlenecks and pain points experienced by customers. By addressing these issues, you can turn negative experiences into positive ones and increase customer loyalty.
Identify and promote ambassadors
The NPS survey also allows you to proactively identify and promote ambassadors among your customers. These satisfied customers are enthusiastic about your organization and are often willing to give positive reviews, make recommendations and bring in new customers. By recognizing and nurturing these ambassadors, you can leverage their influence to further expand your customer base and strengthen your position in the marketplace.
Our approach
Align
Integron coordinates your wishes and the goals of the survey with you.
Programming
With the short compiled questionnaire in our research tool ‘Customer Heartbeat’ we’ll collect feedback periodically.
Results
The results are available and updated real-time in Customer Heartbeat.
Activate
During workshops and strategic sessions we’ll internally activate the results so you can act on the highest priorities.
Do you also want loyal and returning customers? Engage us!
Discover our research and consulting solutions for Customer Experience Feedback. Ask about options around the NPS survey by contacting us. We would be happy to tell you more about our services and the possibilities for your business.